BRIEFLY I AM…
- A high energy computer professional with over twenty-five years hands on experience
- Able to quickly learn new operating systems and applications
- A team player with well-developed interpersonal and problem-solving skills
- Constantly updating my knowledge and skill set through research and experimentation
MY SKILLS AND EXPERIENCE…
Software Related:
Application Software
- MS Office and Office 365
- LibreOffice
- EMC ApplicationXtender
- Ellucian Banner
- Adobe Creative Cloud
- Gimp
- VMWare Workstation
- Webmin server management
- Cockpit
- Virt-manager
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Operating Systems
- Windows 3.11- Windows 11
- Windows Server 2000 – 2025
- Ubuntu Linux
- Debian Linux
- MacOS
- RedHat Enterprise Linux
- Android
- iOS
- FreeBSD
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Development Tools
- Visual Studio
- Oracle Database Client
- Team Foundation Server
- VB.NET and C#
- HTML and CSS
- ASP.NET
- WordPress
- Python
- SQL Server Manager
- Visual Studio Code
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Server Software
- MS SQL Server
- MS Hyper-V
- MS Active Directory
- MS DHCP and DNS
- MS Remote Desktop and FreeRDP
- Apache
- MySQL and MariaDB
- Routing and Remote Access
- KVM and Qemu
- NextCloud
- Apache Guacamole
- DNSMasque DNS and DHCP
- VMWare Server
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Internet and Network Software
- Mozilla Firefox
- Google Chrome
- Microsoft Edge
- FTP, SFTP and SSH
- Skype
- Mozilla Thunderbird
- WinSCP
- Filezilla
- MS Teams
- Discord
- Zoom
- Microsoft Outlook
- Microsoft Teams
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Tools and Utilities
- Acronis True Image
- GParted Partition Editor
- Various AV Software
- Killdisk
- Adobe Reader
- Nmap network scanner
- Jira
- Footprints
- Bash
- MS Powershell
- Virsh
- Ollama and various LLMs
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Hardware and Software:
- Installed SAS/SATA and NVME hard drives and SSDs, graphics cards, RAM, and CPU’s
- Extensive experience with both hardware and software RAID and Windows Storage Spaces
- Diagnosed and repaired numerous network and computer problems
- Installed and configured scanners, digital cameras, and USB capture devices
- Deep knowledge of Windows, on desktops, laptops, tablets, and servers
- Installed OS’ manually and through imaging solutions such as Ghost and Acronis Trueimage
- Installed and configured MacOS on Apple desktops and laptops
- Extensive experience Installing and managing Unix, Debian, and Ubuntu workstations and servers
Communication and Supervisory:
- Performed as System Administrator using Windows, Linux, and AIX servers
- Provided direction to junior developers and student employees on various projects
- Developed policy for lab and technology usage on campus
- Sourced, ordered, and managed software licenses and computer hardware
- Effectively build prompts for the generation of both code and text using various LLMs
MY EDUCATION…
| Information Technology Institute (ITI), Halifax, Nova Scotia |
>1994 |
| Diploma in Applied Computer Technology |
MY EMPLOYMENT…
| Systems Support Specialist, Registrar’s Office, Dalhousie University |
>July 2022 – Nov 2025 |
- Provided technical support for the Registrar’s Office; 120 users supporting 19000 students.
- Managed Active Directory, SQL Server, and provided security management for several University wide applications,
- Performed user management for the main student information system, Banner, Infosilem, for class and schedule management, and document management systems.
- Developed and maintained several in-house software solutions using VB.NET, C# and SQL Server.
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| IT Coordinator, Faculty of Architecture and Planning, Dalhousie University |
July 2018 – July 2022 |
- Managed, ordered and deployed software, licenses, and computer hardware for Faculty, staff and students.
- Supported both hardware and software for the entire Faculty, as well as students.
- Built and deployed virtualized solutions for research and educational purposes.
- Managed the Faculty’s website.
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| Tech Support and System Administrator, Registrar’s Office, Dalhousie University |
>August 2006 – July 2018 |
- Provided technical support, with a wide range of software supported, from Microsoft Office to web based Document Management and Banner ERP, as well as various in house or custom applications.
- Managed Windows Servers, providing Active Directory, SQL Server, Virtual Machine, Remote Desktop, Web, and backup services.
- Managed Novell Netware servers providing file, print and authentication services.
- Developed several in-house software solutions using VB.NET, C# and SQL Server.
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| Technical Support and Service Representative, Eastlink |
>Mar 2005 – Aug 2006 |
- Performed technical support duties for phone, Internet, and digital cable customers.
- Troubleshot and configured cable modems, digital cable decoders, and digital video recorders for business and residential customers.
- Posted work orders for installation and maintenance of Eastlink equipment, and scheduling service.
- technician visits to customers, including radio dispatch services for repair and install crews, and emergency repair crews.
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| Infrastructure Developer, Online Learning Centre, St. Francis Xavier University. |
>Oct 2000 – Feb 2004 |
- Systems Administrator for several Windows 2000 web servers.
- Provided technical support, dealing with both Windows and Apple computers, SCSI, Firewire, video capture cards, and Video Toaster cards.
- Performed DBA duties using SQL Server 7 and 2000.
- Developed Web-based course delivery systems using ASP and ASP.net.
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| Systems Administrator, St. Francis Xavier University |
Aug 1998 – Jan 2000 |
- Responsible for the management, maintenance, and installation of three RS/6000’s running AIX 3.2.5, 4.2.1, and 4.3.2. These provided DNS/DHCP, student facing computer services, and email for all of campus.
- Managed Windows NT Servers, running various services, including DHCP, WINS, Radius, and Printer Accounting.
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| Lead Developer, CourseFx project, The Media Forge. |
>Jan 1998 – Aug 1998 |
- Oversaw junior developers on the project team.
- Design, development, and implementation of the software with an emphasis on coding and analysis
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| Technical Support Group, St. Francis Xavier University. |
>Jan 1997 – Jan 1998 |
- Responsible for supporting a wide range of computer systems and operating systems, including Windows NT, Windows 9x, and 3.1x.
- Supported applications such as Netscape Communicator, WordPerfect, and Office 97.
- Hardware support included scanners, printers, and cameras.
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| References Available Upon Request |
