My Resume

BRIEFLY I AM…

A high energy computer professional with over twenty-five years hands on experience
Able to quickly learn new operating systems and applications
A team player with well-developed interpersonal and problem-solving skills
Constantly updating my knowledge and skill set through research and experimentation

MY SKILLS AND EXPERIENCE…

Software Related:

Application Software

MS Office and Office 365
LibreOffice
EMC ApplicationXtender
Ellucian Banner
Gimp
VMWare Workstation
Webmin
Cockpit
Virt-manager

Operating Systems

Windows 3.11- Windows 11
Windows Server 2000 – 2025
Ubuntu Linux
Debian Linux
MacOS
RedHat Enterprise Linux
Android
iOS
FreeBSD

Development Tools

Visual Studio
Oracle Database Client
Team Foundation Server
VB.NET and C#
HTML and CSS
ASP.NET
WordPress
Python
SQL Server Manager
Visual Studio Code

Server Software

MS SQL Server
MS Hyper-V
MS Active Directory
MS DHCP and DNS
MS Remote Desktop and FreeRDP
Apache
MySQL and MariaDB
Routing and Remote Access
KVM and Qemu
NextCloud
Apache Guacamole
DNSMasque DNS and DHCP

Internet and Network Software

Mozilla Firefox
Google Chrome
Microsoft Edge
FTP, SFTP and SSH
Skype
Mozilla Thunderbird
WinSCP
Filezilla
MS Teams
Discord
Zoom

Tools and Utilities

Acronis True Image
GParted Partition Editor
Various AV Software
Killdisk
Adobe Reader
Nmap network scanner
Jira
Footprints
Bash
MS Powershell
Virsh

Hardware and Software:

Installed SAS/SATA and NVME hard drives and SSDs, graphics cards, RAM, and CPU’s
Extensive experience with both hardware and software RAID and Windows Storage Spaces
Diagnosed and repaired numerous network and computer problems
Installed and configured scanners, digital cameras, and USB capture devices
Deep knowledge of Windows, on desktops, laptops, tablets, and servers
Installed OS’ manually and through imaging solutions such as Ghost and Acronis Trueimage
Installed and configured MacOS on Apple desktops and laptops
Extensive experience Installing and managing Unix, Debian, and Ubuntu workstations and servers

Communication and Supervisory:

Performed as System Administrator using Windows, Linux, and AIX servers
Provided direction to junior developers and student employees on various projects
Developed policy for lab and technology usage on campus
Sourced, ordered, and managed software licenses and computer hardware

MY EDUCATION…

Information Technology Institute (ITI), Halifax, Nova Scotia	1994
Diploma in Applied Computer Technology

MY EMPLOYMENT…

Systems Support Specialist, Registrar’s Office, Dalhousie University	July 2022 – Present
Provided technical support for the Registrar’s Office; 120 users supporting 19000 students. Managed Active Directory, SQL Server, and provided security management for several University wide applications, Performed user management for the main student information system, Banner, Infosilem, for class and schedule management, and document management systems. Developed and maintained several in-house software solutions using VB.NET, C# and SQL Server.
IT Coordinator, Faculty of Architecture and Planning, Dalhousie University	July 2018 – July 2022
Managed, ordered and deployed software, licenses, and computer hardware for Faculty, staff and students. Supported both hardware and software for the entire Faculty, as well as students. Built and deployed virtualized solutions for research and educational purposes. Managed the Faculty’s website.
Tech Support and System Administrator, Registrar’s Office, Dalhousie University	August 2006 – July 2018
Provided technical support for the Registrar’s Office. Managed Windows 2003 and 2008 servers, providing Active Directory, SQL Server, Virtual Machine, Remote Desktop, Web, and backup services. Managed Novell Netware servers providing file, print and authentication services. Developed several in-house software solutions using VB.NET, C# and SQL Server.
Technical Support and Service Representative, Eastlink	February 2005 – Aug 2006
Performed technical support duties for phone, Internet, and digital cable customers. Troubleshot and configured cable modems, digital cable decoders, and digital video recorders for business and residential customers. Posted work orders for installation and maintenance of Eastlink equipment, and scheduling service. technician visits to customers, including radio dispatch services for repair and install crews, and emergency repair crews.
References available upon request.